Telephone Survey Interviewer

Job Description

As a Telephone Survey Interviewer, you will conduct structured phone interviews to collect vital data and insights for various market research projects. This role is perfect for someone with excellent communication skills and a great attention to detail.

Responsibilities

• Carry out structured interviews to gather insights.
• Ensure accuracy in data handling and recording.
• Display active listening and probing abilities to elicit detailed responses.
• Facilitate open communication with respondents to encourage participation.
• Meet and exceed interviewing targets set by management.
• Adapt to various questioning styles to suit different respondents.
• Identify opportunities for improving survey processes.
• Participate in training sessions for personal development.
• Contribute to team meetings with insights from interviews.
• Uphold the company's values and ethical standards throughout the process.

Requirements

Education

• No formal qualifications required, but relevant experience is advantageous.

Experience

• Previous experience in market research or telephone survey interviewing is a plus.

Technical Skills

• Survey software proficiency

Soft Skills

• Ability to handle objections
• Flexibility and adaptability

Advantageous

• Proficiency in additional languages: Being multilingual can enhance communication with diverse respondents.
• Experience with CATI systems: Familiarity with Computer-Assisted Telephone Interviewing systems to improve efficiency.

Benefits

• Comprehensive benefits package including health insurance
• Opportunities for career advancement within the company
• Team-building events and activities
• Employee recognition programs

Company Culture

• Open Communication: We encourage open and transparent communication at all levels of the organization.
• Support for Wellbeing: Our employees' wellbeing is a priority, with initiatives to support mental and physical health.