Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our dynamic support team. The ideal candidate will provide top-notch technical assistance and support to our users while ensuring smooth operations. You'll troubleshoot hardware and software issues, manage customer inquiries, and enhance user experience.

Responsibilities

• Engage with customers to resolve technical inquiries and issues.
• Manage customer expectations while providing timely support.
• Assist in IT support ticket prioritization based on urgency.
• Identify system improvements and suggest enhancements to management.
• Collaborate with cross-functional teams to deliver solutions.
• Conduct follow-ups with customers to ensure issue resolution.
• Stay updated with the latest technology trends and tools.
• Provide input for support team training and development.
• Assist in managing IT inventories and asset tracking.
• Share knowledge with team members to strengthen support operations.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Technical Documentation
• Remote Desktop Support

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience working with Voice over IP technology.
• Experience with ticketing systems (e.g., Zendesk, Jira): Knowledge of using ticketing systems for customer support.

Benefits

• Comprehensive health insurance
• Employee training and development programs
• Flexible working arrangements
• Performance bonuses

Company Culture

• Collaboration: Teamwork is at the heart of our company culture.
• Professional Development: We offer numerous opportunities for personal and professional growth.
• Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace.