Hospitality Manager

Job Description

We are seeking a proactive Hospitality Manager to oversee our prestigious hotel operations in Edinburgh. The ideal candidate will be responsible for ensuring outstanding guest experiences, managing staff, and coordinating daily operations. Your leadership skills and commitment to service excellence will be pivotal in maintaining our high standards.

Responsibilities

• Enhance guest experiences by coordinating personalized services.
• Report on performance metrics and suggest operational improvements.
• Participate in community engagement and represent the hotel at local events.
• Ensure all hotel facilities are maintained to a high standard.
• Collaborate with sales and marketing teams to attract new business.

Requirements

Education

• Higher National Diploma in Hospitality Management
• Masters in Hospitality or Business Administration is preferred

Experience

• Proven track record of 3-5 years in a management role within the hospitality industry

Technical Skills

• Customer Service Excellence
• Crisis Management

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Multilingual skills: Ability to communicate in multiple languages to cater to diverse guests.

Benefits

• Comprehensive health insurance
• Generous holiday entitlement
• Team-building events and social activities
• Support for continuous professional education

Company Culture

• Team Spirit: We believe in a collaborative approach, fostering a team spirit where every member contributes to our success.
• Excellence in Service: Our commitment to service excellence is echoed in every aspect of our operations.
• Growth and Development: We prioritize personal and professional growth through training and opportunities.