IT Service Delivery Lead

Job Description

We are searching for an experienced IT Service Delivery Lead to ensure that our IT services meet and exceed customer expectations. The successful candidate will have a track record in managing IT service delivery, a keen understanding of ITIL processes, and the ability to lead teams effectively.

Responsibilities

• Drive operational excellence within the IT service delivery framework.
• Spearhead service improvement initiatives and action plans.
• Engage with cross-functional teams to create a cohesive service delivery experience.
• Ensure all IT solutions are aligned with business objectives.
• Lead the application of IT service management tools and processes.
• Conduct post-incident reviews to identify root causes and prevent recurrence.
• Facilitate communication between IT teams and business units to ensure service alignment.
• Support budget management and resource allocation for service delivery.
• Manage vendor relationships and evaluate their service contributions.
• Contribute to strategic planning discussions on IT service delivery enhancements.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications preferred

Experience

• Minimum of 5 years in IT service delivery management

Technical Skills

• ITSM Tools
• Vendor Management

Soft Skills

• Customer Service Orientation
• Team Player

Certifications

• ITIL Expert Certification
• Lean Six Sigma Green Belt

Languages

• English: Fluent

Advantageous

• Experience in change management: Knowledge of change management principles to implement service improvements.
• Skills in data analysis and reporting: Ability to analyze service delivery data and report on performance metrics.

Benefits

• Enhanced health and well-being program
• Annual training budget for professional development
• Work-life balance initiatives
• Employee recognition programs

Company Culture

• Growth Opportunities: We offer professional development opportunities to help employees grow in their careers.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Community Engagement: We encourage our employees to participate in community service and outreach activities.