IT Operations Manager

Job Description

We are seeking an experienced IT Operations Manager to oversee our IT support operations in Bristol. This role requires a strategic thinker who can lead a team of IT professionals, manage system performance, and ensure the reliability of IT services. The ideal candidate will have a deep understanding of IT support methodologies and proven leadership skills.

Responsibilities

• Lead and manage the IT support team, ensuring effective service delivery.
• Implement IT policies and procedures to enhance operational efficiency.
• Monitor system performance and take proactive measures to minimise downtime.
• Coordinate with third-party service providers for software and hardware support.
• Conduct regular training sessions to keep the team updated with new technologies.
• Prepare and manage the IT support budget.
• Develop metrics to measure IT service performance and improve client satisfaction.

Requirements

Education

• Bachelor's degree in a related field
• Master's degree preferred

Experience

• 5+ years managing IT operations in a corporate environment.

Technical Skills

• Project Management Software
• Virtualization Technologies

Soft Skills

• Team Building
• Analytical Thinking

Certifications

• Microsoft Certified: Azure Administrator Associate
• Scrum Master Certification

Languages

• English: Fluent

Advantageous

• Knowledge of automation tools: Experience with tools for automating repetitive tasks in IT operations.
• Strong understanding of compliance standards: Familiarity with data protection regulations and compliance.

Benefits

• Attractive compensation package
• Access to training and certification courses
• Work-life balance initiatives
• Team-building activities
• Employee referral bonuses

Company Culture

• Team Collaboration: Collaboration is key; we believe the best ideas come from teamwork.
• Transparent Communication: We foster a culture of open communication and feedback.