Hospitality Manager

Job Description

As a Hospitality Manager at Top Hotels Ltd., you will oversee daily operations, manage team performance, ensure guest satisfaction, and handle administrative tasks. This is an exciting opportunity for an individual passionate about delivering high-quality hospitality services.

Responsibilities

• Coordinate and manage hotel operations to achieve service excellence.
• Drive team performance through effective leadership and communication.
• Oversee financial statements and ensure accurate reporting.
• Plan and execute marketing initiatives to attract new clientele.
• Monitor guest satisfaction and implement improvement measures.
• Foster a positive team environment through recognition and engagement.
• Conduct regular audits on hotel facilities and services.
• Build relationships with suppliers and negotiate contracts.
• Prepare reports on operational performance for senior management.

Requirements

Education

• Bachelor's degree in Business Administration or a relevant field
• Master's degree in Hospitality or Hotel Management is a plus

Experience

• 3-5 years of experience in a managerial role within hospitality

Technical Skills

• Revenue Management
• Quality Assurance

Soft Skills

• Adaptability
• Conflict Resolution

Certifications

• Hospitality Management Certification
• CPR Certification

Languages

• English: Fluent
• French: Conversational

Advantageous

• Experience in Events Management: Ability to plan and execute events, including weddings and corporate functions.
• Familiarity with Sustainability Practices: Knowledge of sustainable hospitality practices and green initiatives.

Benefits

• Comprehensive health insurance coverage
• Pension Scheme with employer contributions
• Performance bonuses and incentives
• Access to employee wellness programs

Company Culture

• Inclusivity: We celebrate diversity and inclusivity among our team members and guests.
• Innovation: We encourage innovative ideas to enhance our hospitality services.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.