Network Operations Manager

Job Description

We're on the lookout for a Network Operations Manager to oversee our IT Support team in Grimsby. The successful candidate will lead network operations ensuring seamless connectivity and performance across our systems. We're seeking a proactive leader who can drive improvements, manage incidents, and enhance service delivery.

Responsibilities

• Direct the operations of the network support team to provide exceptional service.
• Manage network incidents and ensure swift resolutions to minimize downtime.
• Evaluate and implement new network technologies to enhance operations.
• Conduct regular performance reviews and provide feedback to staff.
• Work closely with the IT management team to align on strategic initiatives.
• Lead efforts in network optimisation and continuous improvement.
• Coordinate with security teams to manage and mitigate network vulnerabilities.
• Prepare and manage budgets related to network operations and support.
• Drive compliance with relevant laws and regulations affecting network operations.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree in a relevant field is advantageous

Experience

• 5+ years of progressive experience in network management

Technical Skills

• Network Administration
• Incident Management

Soft Skills

• Team Management
• Problem Resolution

Certifications

• Cisco Certified Network Professional (CCNP)

Languages

• English: Fluent

Advantageous

• Expertise in SD-WAN implementations: Hands-on experience with software-defined WAN solutions to optimize network.
• Knowledge of VoIP systems: Experience managing and maintaining voice over IP communication systems.

Benefits

• Comprehensive health, dental, and vision insurance
• Annual training budget for professional growth
• Flexible schedule and hybrid working options
• Employee support and wellness initiatives

Company Culture

• Continuous Improvement: We support continuous professional development to keep our team at the forefront of industry advancements.
• Employee Recognition: We value and recognise our employees' contributions to the company's success.