Application Support Engineer

Job Description

As an Application Support Engineer, you will play a vital role in providing technical support for our software applications. Your expertise will be fundamental in troubleshooting issues, collaborating with our development teams, and implementing enhancements to ensure users have a seamless experience.

Responsibilities

• Respond promptly to support requests from end-users.
• Diagnose and resolve technical issues in software applications.
• Collaborate with developers to enhance existing software functionalities.
• Maintain accurate records of issues and resolutions.
• Ensure compliance with ITIL processes.
• Assist in user acceptance testing for new features.
• Provide regular updates to management regarding support issues.
• Participate in training and onboarding sessions for new hires.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• Experience troubleshooting complex technical issues

Technical Skills

• Linux
• Python

Soft Skills

• Analytical Thinking
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Java: Basic understanding of Java for application development.
• Experience with JIRA: Hands-on experience using JIRA for project management.

Benefits

• Attractive salary with performance bonuses
• Health, dental, and vision cover
• Generous annual leave policy
• Opportunities for professional training and development

Company Culture

• Learning Opportunities: We provide ongoing training to help our staff grow in their careers.
• Inclusivity: We promote an inclusive work environment, ensuring everyone is valued.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees.