IT Support Technician

Job Description

As an IT Support Technician, you'll play a crucial role in maintaining our IT systems and providing technical support to staff and clients. You'll troubleshoot hardware and software issues, manage user accounts, and ensure the smooth operation of our IT infrastructure.

Responsibilities

• Respond to user inquiries and support requests efficiently.
• Conduct routine maintenance on IT systems and networks.
• Identify recurring issues and work towards long-term solutions.
• Support data backups and disaster recovery processes.
• Ensure compliance with IT security protocols.
• Provide feedback on user experience to guide IT improvements.
• Engage in continuous learning about new technologies.
• Assist in the onboarding of new employees regarding IT procedures.
• Create and update internal documentation to reflect current systems.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT-related certifications are highly desirable

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux
• Help Desk Software

Soft Skills

• Problem-Solving
• Adaptability

Certifications

• ITIL Foundation
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Knowledge of cloud technologies: Familiarity with platforms like AWS or Azure.
• Project management experience: Experience in managing small IT projects.

Benefits

• Annual leave and sick leave
• Flexible working hours
• Employee discounts on services
• Access to training and certification programs

Company Culture

• Continuous Improvement: We encourage our staff to pursue learning and development in their careers.
• Diversity and Inclusion: A diverse workforce enhances our business and creates a more enriching workplace.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.