IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Liverpool. The ideal candidate will have a passion for technology and a proactive approach to problem-solving. You will provide technical support to our clients, troubleshoot various hardware and software issues, and help maintain a high level of service excellence.

Responsibilities

• Manage IT support tickets to ensure timely resolution.
• Provide technical support on-site and remotely.
• Assist with software installations and troubleshooting problems.
• Conduct user training sessions and workshops.
• Collaborate with the IT team on system upgrades and installations.
• Support disaster recovery efforts and backup systems.
• Monitor IT systems for security vulnerabilities.
• Implement preventative maintenance protocols for hardware.
• Provide recommendations for IT purchases and upgrades.
• Engage in continuous learning to enhance professional skills.

Requirements

Education

• HND in Information Technology or related field
• Additional certifications in IT support are advantageous

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Mac OS
• Hardware Troubleshooting

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Knowledge of cloud platform services for effective support.
• Experience with VoIP phone systems: Ability to troubleshoot and manage VoIP communications.

Benefits

• Comprehensive health and dental insurance
• Pension scheme with employer contributions
• Paid time off and holidays
• Training and certification reimbursement

Company Culture

• Innovation Focused: We embrace creativity, encouraging new ideas and approaches to technology.
• Customer Centricity: Our clients are at the heart of everything we do, guiding our service delivery.
• Respect and Integrity: We uphold ethical standards in our work, treating everyone with respect.