Hotel Services Manager

Job Description

We are on the lookout for a Hotel Services Manager who is passionate about hospitality and has a knack for ensuring exceptional guest experiences. The ideal candidate will manage hotel operations, oversee staff, and ensure our guests enjoy a memorable stay.

Responsibilities

• Manage hotel operations, ensuring efficiency and guest satisfaction.
• Coordinate staff training and performance evaluations.
• Review and manage hotel budgets and financial reports.
• Ensure compliance with licensing laws and regulations.
• Foster relationships with local businesses to enhance service offerings.
• Plan and oversee hotel events and functions.
• Utilize guest feedback for continuous improvement.
• Maintain high standards of cleanliness, safety, and hygiene.
• Monitor industry trends to keep the hotel competitive.
• Strategise to enhance overall guest experience and operational efficiency.

Requirements

Education

• Bachelor's degree in Hospitality Management
• Relevant certifications in hotel management are a plus

Experience

• 5+ years in a supervisory role in a hotel environment

Technical Skills

• Operations Management
• Sales and Marketing

Soft Skills

• Customer Service Excellence
• Team Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Familiarity with sustainability practices in hospitality: Knowledge of environmentally friendly practices in hotel management.
• Hands-on experience with staff training programs: Experience in developing and facilitating training for hotel staff.

Benefits

• Comprehensive health insurance including family coverage
• Paid time off and holidays
• Training and development programs for career growth
• Monthly wellness initiatives and team-building events

Company Culture

• Innovation: We encourage creative solutions and innovative approaches to problem-solving.
• Employee Wellbeing: We prioritise the health and wellbeing of our employees.
• Community Engagement: We actively engage with our local community through various initiatives.