IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a central role in ensuring the smooth operation of our IT systems. You will provide essential support to users, troubleshoot hardware and software issues, and assist with system upgrades and maintenance.

Responsibilities

• Act as the primary point of contact for IT-related queries.
• Resolve issues through remote support tools and onsite assistance.
• Assist in developing and updating IT documentation.
• Monitor helpdesk tickets and ensure timely resolution.
• Collaborate with other team members on IT projects and initiatives.
• Assist users in understanding and using new technology solutions.

Requirements

Education

• Diploma in Information Technology or relevant field

Experience

• 1+ years of experience in technical support

Technical Skills

• Linux OS
• IT Security

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Proficient in managing user accounts and group policies in Active Directory.
• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Annual leave and bank holiday pay
• Flexible working hours and remote work options
• Employee wellness programs and support
• Access to training and certifications

Company Culture

• Innovation Driven: We encourage innovative thinking and problem-solving across all levels of our organisation.
• Work-Life Balance: We support a healthy work-life balance with flexible working arrangements.
• Community Engagement: We are committed to engaging with the local community and supporting charitable initiatives.