IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Glasgow team. The successful candidate will provide essential IT support, troubleshoot technical issues, and ensure a seamless user experience. If you're passionate about technology and customer service, this role is for you.

Responsibilities

• Document support interactions and solutions in the ticketing system.
• Participate in IT training and development sessions.
• Assist in maintaining IT inventories and asset management.
• Collaborate with IT staff on technical projects.

Requirements

Education

• Relevant IT certifications are preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Problem Solving
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity principles: Basic knowledge of cybersecurity best practices.
• Experience with database management: Skills in managing and troubleshooting databases.

Benefits

• A generous pension scheme and health insurance coverage.
• Access to training and certification programs.
• Annual performance bonuses of up to 10%.
• Supportive team environment with regular social events.

Company Culture

• Continuous Improvement: We focus on learning and adapting to improve both our processes and employee satisfaction.
• Employee Recognition: We value our employees and recognize their contributions regularly.