IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Glasgow team. This role involves providing technical support to clients, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. The ideal candidate will have a passion for technology and a strong customer service ethic.

Responsibilities

• Ensure all IT systems are operational and provide optimum performance.
• Perform routine check-ups on system performance and implement necessary changes.
• Facilitate training sessions for employees on new technologies.
• Provide insights for potential future IT needs and improvements.
• Liaise with third-party service providers for hardware and software support.
• Keep the IT documentation up to date.
• Participate in IT projects and contribute to successful implementations.

Requirements

Education

• Bachelor's degree in Computer Science, IT, or a related field
• Additional certifications (Cisco, Microsoft) are advantageous

Experience

• 2+ years of experience in technical support

Technical Skills

• Microsoft Office Suite
• Remote Support Tools

Soft Skills

• Team Player
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with using ticketing systems for support management.
• Knowledge of mobile support: Experience in providing support for mobile devices.

Benefits

• Comprehensive health benefits
• Annual performance review with salary adjustment
• Flexible working hours
• Employee discounts on products and services

Company Culture

• Supportive Atmosphere: Our culture is supportive, emphasizing personal and professional growth for all employees.
• Innovation Drive: We encourage creative thinking and innovation to solve real-world problems.
• Community Engagement: We actively engage with the local community and encourage employees' participation in outreach.