IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our Glasgow office. This role involves providing first-line support to clients and staff, troubleshooting technical issues, and ensuring smooth IT operations. The ideal candidate will have a strong understanding of IT systems and a passion for helping others.

Responsibilities

• Serve as the first point of contact for IT support.
• Document and track all support requests in a ticketing system.
• Ensure user satisfaction with IT services provided.
• Assist in the implementation of new technologies.
• Maintain an inventory of IT equipment and supplies.
• Perform regular backups and data recovery procedures.
• Engage with vendors for IT-related services and support.

Requirements

Education

• Bachelor's degree in Computer Networks or related field
• Additional certifications in IT support are preferred

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Linux
• VPN configuration

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with smartphone and tablet setups: Ability to support mobile devices and applications.
• Knowledge of cloud solutions: Understanding of cloud storage and software services.

Benefits

• Comprehensive health coverage
• Flexible work hours and remote work options
• Continuous learning and training programs
• Employee discounts and perks

Company Culture

• Inclusivity: We foster an inclusive environment that values diversity.
• Flexibility: Our company supports work-life balance through flexible hours.
• Community Engagement: We are committed to giving back to the community through various initiatives.