Telecom Operations Manager

Job Description

We are on the lookout for a dedicated Telecom Operations Manager to oversee and enhance our telecommunication services in Livingston. The ideal candidate will have extensive experience in telecom operations management and a passion for driving efficiency in complex systems.

Responsibilities

• Lead the telecom operations division to deliver exceptional service.
• Create and implement operational policies and procedures.
• Evaluate and improve existing processes and systems.
• Stay updated with new telecom technologies and integrate them into operations.
• Conduct performance reviews and provide feedback to team members.
• Direct budget planning and cost control measures.
• Foster a culture of continuous improvement and accountability.
• Collaborate with cross-functional teams to support company initiatives.
• Act as a key point of contact for escalated operational issues.
• Represent the company at industry conferences and networking events.

Requirements

Education

• Bachelor's degree in Telecommunications, Engineering, or a related field
• Master's degree in a related field is preferable

Experience

• 5+ years of experience in operations management within the telecommunications industry

Technical Skills

• Network Management
• Operational Strategy

Soft Skills

• Strategic Thinking
• Interpersonal Skills

Certifications

• ITIL Certification
• Lean Six Sigma Green Belt

Languages

• English: Fluent

Advantageous

• Experience in Customer Relationship Management (CRM): Skilled in managing customer relationships and expectations.
• Familiarity with Data Analytics Tools: Understanding of data analytics tools for performance tracking.

Benefits

• Salary above industry standards
• Flexible working hours
• Professional development and certification reimbursement
• Company wellness initiatives
• Support for work-life balance

Company Culture

• Continuous Improvement: We are dedicated to improving processes and outcomes through feedback and learning.
• Employee Empowerment: We empower our employees to take initiative and drive change.
• Community Engagement: Our team actively participates in community service and outreach programs.