Telecom Operations Manager

Livingston FULL TIME £45,000 - £60,000 / Year
(£3,750 - £5,000 / Month)

Job Description

We are on the lookout for a dedicated Telecom Operations Manager to oversee and enhance our telecommunication services in Livingston. The ideal candidate will have extensive experience in telecom operations management and a passion for driving efficiency in complex systems.

Responsibilities

  • Lead the telecom operations division to deliver exceptional service.
  • Create and implement operational policies and procedures.
  • Evaluate and improve existing processes and systems.
  • Stay updated with new telecom technologies and integrate them into operations.
  • Conduct performance reviews and provide feedback to team members.
  • Direct budget planning and cost control measures.
  • Foster a culture of continuous improvement and accountability.
  • Collaborate with cross-functional teams to support company initiatives.
  • Act as a key point of contact for escalated operational issues.
  • Represent the company at industry conferences and networking events.

Requirements

Education
  • Bachelor's degree in Telecommunications, Engineering, or a related field
  • Master's degree in a related field is preferable
Experience
  • 5+ years of experience in operations management within the telecommunications industry
Technical Skills
  • Network Management
  • Operational Strategy
Soft Skills
  • Strategic Thinking
  • Interpersonal Skills
Certifications
  • ITIL Certification
  • Lean Six Sigma Green Belt
Languages
  • English: Fluent

Advantageous

  • Experience in Customer Relationship Management (CRM): Skilled in managing customer relationships and expectations.
  • Familiarity with Data Analytics Tools: Understanding of data analytics tools for performance tracking.

Benefits

  • Salary above industry standards
  • Flexible working hours
  • Professional development and certification reimbursement
  • Company wellness initiatives
  • Support for work-life balance

Company Culture

  • Continuous Improvement: We are dedicated to improving processes and outcomes through feedback and learning.
  • Employee Empowerment: We empower our employees to take initiative and drive change.
  • Community Engagement: Our team actively participates in community service and outreach programs.
Status: Closed