Patient Care Coordinator

Job Description

The Patient Care Coordinator plays a crucial role in our healthcare team, facilitating appointment scheduling, guiding patients through their care pathways, and collaborating with a range of healthcare professionals to deliver exceptional patient care.

Responsibilities

• Coordinate patient appointments and ensure timely scheduling.
• Act as a contact point for patient queries, providing guidance and support.
• Collaborate with medical and nursing staff for patient care plans.
• Ensure accurate documentation of patient records.
• Assist in coordinating educational programmes for patients.
• Engage in quality improvement initiatives to optimise care processes.

Requirements

Education

• Higher education in a related field preferred

Experience

• Experience in insurance verification and claims processing is a plus.

Technical Skills

• CRM Software
• Electronic Medical Records

Soft Skills

• Attention to detail
• Problem-solving skills

Advantageous

• Knowledge of healthcare regulations: Understanding of compliance standards in healthcare.
• Skills in patient education: Experience in supporting patient education initiatives.

Benefits

• Comprehensive health insurance package
• Generous annual leave entitlements
• Employee assistance programme
• Public transport subsidy
• Wellness programs and activities

Company Culture

• Professional Growth: We encourage continual learning and offer opportunities for career advancement.
• Innovation Focus: Our culture promotes innovative thinking to enhance patient care and services.