Technical Support Specialist

Job Description

Join us as a Technical Support Specialist and take the lead in troubleshooting and guiding clients through technical difficulties. You will be an integral part of our team, championing user satisfaction and technical excellence.

Responsibilities

• Deliver exceptional technical support to users facing technical challenges.
• Perform root cause analyses for recurring issues and implement corrective actions.
• Utilise ticketing software to manage and track technical issues.
• Assist in the setup and configuration of user accounts and systems.
• Maintain and update technical documentation and FAQs.
• Stay current with product updates and technical developments to enhance support services.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications (CompTIA, ITIL) are an advantage

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Networking fundamentals
• Windows and Mac OS troubleshooting
• Customer support software (e.g., Zendesk, Freshdesk)
• Active Directory

Soft Skills

• Excellent communication skills
• Strong problem-solving abilities
• Team player

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools (e.g., TeamViewer, AnyDesk): Familiarity with tools for providing remote assistance to clients.
• Knowledge of scripting languages (e.g., Python, Bash): Ability to create simple scripts for automation tasks.

Benefits

• Competitive salary with annual bonus potential
• Comprehensive health and wellness plans
• Generous holiday allowance
• Professional development opportunities

Company Culture

• Team-oriented atmosphere: We promote a collaborative work environment where every voice is valued.
• Innovation-focused: We encourage creative thinking and innovative solutions to enhance user experiences.
• Commitment to employee growth: We invest in our employees' development through training and mentorship programs.