IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Glasgow. In this role, you will provide technical support, troubleshoot issues, and maintain IT systems for our clients. The ideal candidate will have a strong background in IT and excellent problem-solving skills.

Responsibilities

• Manage and respond to support requests via email, phone, and in-person.
• Perform regular system updates and backups.
• Collaborate with team members to identify and implement improvements in IT systems.
• Ensure compliance with IT security policies.
• Attend team meetings to discuss progress and share knowledge.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA Network+)

Experience

• 3+ years of experience in IT support with strong problem-solving skills.

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and issues.
• Experience with Help Desk software: Familiarity with ticketing systems such as Zendesk or JIRA.

Benefits

• Comprehensive health benefits
• Annual health and wellness stipend
• Flexible working hours and the option to work from home
• Support for continuing education and certifications

Company Culture

• Innovation Focus: We foster a culture of creativity and innovation, with a focus on problem-solving.
• Respect and Integrity: We value respect and integrity in all our interactions.
• Community Engagement: We encourage our employees to engage with the local community through volunteering and support.