Travel Services Coordinator

Job Description

Join our vibrant team as a Travel Services Coordinator, where your expertise in travel management will help deliver exceptional service to our clients. You will oversee travel logistics, liaising with vendors to create unforgettable journeys.

Responsibilities

• Create tailored travel itineraries based on individual customer needs and preferences.
• Ensure compliance with all legal and safety regulations regarding travel arrangements.
• Conduct post-trip follow-ups to gather feedback and improve customer satisfaction.
• Utilise travel software to streamline booking and customer management processes.
• Train new staff on booking systems and customer service protocols as necessary.
• Stay updated with industry trends to provide clients with the best options.
• Collaborate with marketing teams to promote travel packages and services.
• Participate in team meetings to discuss operational improvements.

Requirements

Education

• Bachelor's degree in Business or relevant field
• Further studies or certifications in travel and tourism management preferred

Experience

• 2-4 years of experience in customer service, preferably within the travel sector

Technical Skills

• Customer Relationship Management (CRM)
• Microsoft Office Suite

Soft Skills

• Time Management
• Interpersonal Skills

Certifications

• Certified Travel Counselor (CTC)
• First Aid Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience in Travel Marketing: Background in promoting travel packages and collaborating with tourism boards.
• Familiarity with Online Booking Systems: Experience using popular online booking systems like Expedia or Booking.com.

Benefits

• Comprehensive health and wellness packages
• Annual leave entitlement of 28 days
• Pension scheme with company contributions
• Regular team-building events

Company Culture

• Innovation: We continuously encourage innovative thinking and creative solutions to improve our services.
• Professional Growth: We support our employees' career development through training and mentorship opportunities.
• Work-Life Balance: We promote a healthy work-life balance to enhance overall employee satisfaction.