Account Manager

Job Description

We are seeking a highly motivated Account Manager to join our Birmingham office. The ideal candidate will boast an impressive track record in account management, nurturing client relationships, and driving growth. Connect with clients to understand their needs and deliver tailored tech solutions.

Responsibilities

• Strengthen relationships with clients to increase retention.
• Assess client needs and recommend suitable solutions.
• Work collaboratively with product development teams.
• Conduct market research to identify new business opportunities.
• Prepare bids and proposals in response to client requests.
• Facilitate training sessions for clients on new technologies.
• Coordinate with the operations team to ensure seamless service delivery.
• Track industry developments to enhance competitive positioning.

Requirements

Education

• Bachelor's degree in Marketing or a related field

Experience

• 3+ years of experience in client-facing roles

Technical Skills

• Data Analysis
• Project Management Tools

Soft Skills

• Problem-solving
• Team Leadership

Certifications

• Sales Management Certificate

Languages

• English: Fluent

Advantageous

• Experience in Client Retention Strategies: Proven experience in developing client retention strategies to improve satisfaction.
• Knowledge of Market Trends: Ability to stay updated with market trends impacting client accounts.

Benefits

• Comprehensive health and dental plans
• Generous holiday leave and sick leave
• Retirement savings plan with company match
• Support for continuous learning and certifications

Company Culture

• Growth Mindset: We foster a culture of continuous learning and professional development.
• Work-Life Balance: We encourage work-life balance for all our employees, valuing their well-being.
• Recognition: We believe in recognizing and rewarding hard work and achievements.