Customer Journey Consultant

Job Description

We are on the lookout for a Customer Journey Consultant to join our team in Inverness. This role is pivotal in enhancing the customer experience by analysing customer journeys, implementing strategies, and working closely with various departments to ensure seamless service delivery.

Responsibilities

• Utilise customer data to inform journey mapping and strategic recommendations.
• Assist in designing customer feedback surveys and analysis.
• Collaborate on initiatives to enhance customer touchpoints and interactions.
• Engage with customers to gather qualitative insights.
• Work closely with digital teams to improve online customer experiences.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree preferred

Experience

• 3+ years in customer journey consultancy or related roles

Technical Skills

• Customer Relationship Management (CRM)
• Project Management

Soft Skills

• Analytical Thinking
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with Agile Methodologies: Experience working within Agile teams and understanding Agile principles.
• Experience with Customer Feedback Tools: Knowledge of tools for collecting and analysing customer feedback.

Benefits

• Comprehensive health and wellness package
• Generous annual leave policy
• Employee training programmes
• Collaborative and inclusive work culture

Company Culture

• Innovation: We actively encourage our team to think creatively and bring innovative solutions to the table.
• Professional Growth: We invest in our employees' growth through training programmes and mentorship opportunities.
• Respect and Trust: We cultivate a respectful and trusting environment, where open communication is paramount.