Insurance Claims Manager

Job Description

We are seeking a detail-oriented Insurance Claims Manager to lead our claims department in Edinburgh. The successful candidate will oversee claims processes, ensuring adherence to regulations while providing exceptional service to our clients.

Responsibilities

• Lead a team of claims adjusters and support staff.
• Ensure all claims files are properly documented and processed.
• Facilitate regular team meetings to address concerns and feedback.
• Coordinate with legal teams where needed for complex claims.
• Monitor claims performance metrics and adjust strategies accordingly.
• Assist in developing annual budgets for the claims department.
• Manage vendor relationships and negotiate service agreements.
• Promote a culture of continuous improvement and customer satisfaction.

Requirements

Education

• Bachelor's degree in Risk Management or related field
• Master's degree in Insurance or Business is an advantage

Experience

• 5+ years in claims handling or management roles

Technical Skills

• Insurance Product Knowledge
• Negotiation Skills

Soft Skills

• Analytical Thinking
• Customer Service

Certifications

• CIP (Chartered Insurance Practitioner)
• Management certifications are valued

Languages

• English: Fluent

Advantageous

• Familiarity with market trends and competitor analysis: Understanding of the insurance market and competitive landscape.
• Participation in industry conferences and seminars: Engagement in ongoing professional development.

Benefits

• Health and wellness initiatives including gym membership discounts
• Professional development opportunities and training programmes
• Flexible working arrangements available
• Employee assistance programme for mental health support

Company Culture

• Continuous Learning: We support ongoing training and development for all employees to enhance their skills.
• Work-Life Balance: We understand the importance of balance and offer flexible working options.
• Recognition and Reward: We believe in recognizing and rewarding hard work and dedication.