IT Support Technician

Job Description

We are looking for an IT Support Technician to provide hands-on support to our users in Birmingham. The ideal candidate will troubleshoot hardware and software issues, ensuring smooth IT operations within our organisation. This role is perfect for someone who is passionate about technology and enjoys problem-solving.

Responsibilities

• Assist users with troubleshooting IT-related issues and provide solutions.
• Ensure compliance with IT policies and procedures.
• Help manage data backups and recovery processes.
• Collaborate with external vendors for hardware and software support.
• Document IT support requests and resolutions accurately.
• Keep abreast of the latest technologies and best practices in IT support.
• Contribute to team meetings to improve IT services and processes.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Additional IT certifications are beneficial

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Linux OS
• VPN Configuration

Soft Skills

• Adaptability
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Hands-on experience with Voice over IP phone systems.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Flexible working hours
• Employee wellness programmes

Company Culture

• Inclusivity: We foster an inclusive environment where all ideas are welcomed and valued.
• Continuous Learning: We support ongoing learning and development opportunities for our staff.
• Respect and Trust: Creating a respectful and trusting workplace is our priority.