Telecom Services Analyst

Job Description

Join our dedicated team as a Telecom Services Analyst, where you’ll play a vital role in managing and improving our telecom services. Your analytical skills will help us identify areas for enhancement, ensuring high-quality communications for our clients.

Responsibilities

• Lead initiatives to improve telecom performance and response times.
• Liaise with external vendors for service evaluations and improvements.
• Create presentations for stakeholders summarising service performance metrics.
• Stay updated on legislative changes affecting telecommunications.
• Manage special projects aimed at enhancing specific telecom services.

Requirements

Education

• Bachelor's degree in a relevant field
• Postgraduate qualification in Telecommunications is preferred

Experience

• Minimum 3 years of experience in a telecom environment

Technical Skills

• Customer Relationship Management (CRM)
• Business Intelligence Tools

Soft Skills

• Team Player
• Attention to Detail

Certifications

• Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in customer service: Background in customer service roles to enhance client interactions.
• Proficiency in Excel and reporting tools: Advanced skills in Excel for data analysis and reporting.

Benefits

• Comprehensive health coverage and retirement plans
• Flexible working arrangements with remote options
• Ongoing training and career development opportunities
• Employee recognition programs

Company Culture

• Growth Mindset: We encourage continuous learning and development for all employees.
• Community Engagement: We actively participate in community projects and initiatives.
• Employee Empowerment: We empower our employees to take initiative and lead projects.