IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Ltd., you'll be the first point of contact for all IT-related queries. You will manage support tickets, troubleshoot issues, and provide solutions to enhance our team's productivity. We're looking for someone with a keen eye for detail and a passion for technology. You'll also participate in various IT projects and ensure the smooth operation of our systems.

Responsibilities

• Respond promptly to IT support requests via phone, email, or in-person.
• Perform installations, configurations, and upgrades of IT systems.
• Monitor and maintain IT assets, ensuring optimal performance.
• Troubleshoot and resolve network and printing issues.
• Assist in maintaining IT documentation and procedures.
• Provide excellent customer service while assisting users.
• Support the implementation of new technologies and systems.

Requirements

Education

• Bachelor's degree in IT, Computer Science or related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows OS
• Networking
• Troubleshooting
• Active Directory
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux-based operating systems is a plus.
• Knowledge of cloud services: Experience with AWS or Azure is advantageous.

Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Innovation: We promote a culture of innovation and encourage our team to think creatively.
• Collaboration: Teamwork is at the heart of our operations, fostering collaboration across all levels.
• Growth: We are committed to the growth and development of our employees through various training programs.