E-commerce Manager

Job Description

We are seeking a highly motivated E-commerce Manager to lead our online sales strategy, optimise customer experience and drive revenue growth. This role combines both strategic planning and execution, impacting our business success in the competitive e-commerce landscape.

Responsibilities

• Lead the e-commerce strategy development, focusing on user experience and conversion rate optimisation.
• Ensure effective merchandising strategies are in place to showcase products.
• Conduct regular market research to keep abreast of industry trends and shopper preferences.
• Manage relationships with external partners for logistics, payment processing, and other e-commerce services.
• Provide analytical insights and recommendations to improve website functionality and sales.
• Organise promotional campaigns and product launches to drive traffic and engagement.
• Implement retention strategies to encourage repeat purchases and customer loyalty.
• Coordinate with IT for website updates and maintenance, ensuring a seamless online experience.
• Develop training materials for new team members focusing on e-commerce operations.
• Work on improving the fulfillment process to enhance customer satisfaction.

Requirements

Education

• Bachelor's degree in Marketing, Business, or a related field
• MBA or similar advanced degree is preferred

Experience

• 6+ years of e-commerce experience with a solid understanding of digital marketing trends

Technical Skills

• Content Management Systems
• Email Marketing Software

Soft Skills

• Project Management
• Customer Focus

Certifications

• Digital Marketing Certification
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Knowledge of digital advertising platforms: Familiarity with platforms like Google Ads and Facebook Ads for promotional campaigns.
• Strong understanding of mobile commerce trends: Insight into mobile shopping behaviours and strategies for enhancement.

Benefits

• Comprehensive health and dental insurance
• Annual bonus based on performance metrics
• Flexible work arrangements and remote options
• Employee discounts on products and services

Company Culture

• Professional Development: We support our employees' growth through ongoing training and career development opportunities.
• Work-Life Balance: We promote a healthy work-life balance to help our employees thrive both personally and professionally.
• Community Engagement: Our team participates in various community service projects, contributing to social good.