Customer Relations Executive

As a Customer Relations Executive, you will be the face of our company, ensuring that every customer experience is exceptional. Your role will involve handling inquiries, resolving issues, and providing product information while maintaining excellent relationships with clients. We're looking for someone who is passionate about customer service and can thrive in a fast-paced environment.

Category: Customer Service and Support - Customer Support
Full Time

• £23,000 - £28,000 / Year

Closing Date: 2024-11-28
Location: Manchester

• Actively listen to customer needs and provide tailored solutions.
• Coordinate with logistics to resolve order-related issues.
• Support the onboarding of new customers, ensuring a seamless experience.
• Utilize customer relationship management tools effectively.
• Develop and maintain positive relationships with customers.
• Promote the company's services and products actively.

• Bachelor's degree in Business Administration or related field
• Excellent communication skills Fluent in English and effective in customer interaction.
• CRM software proficiency Experience using CRM tools to manage customer databases.
• Empathy Ability to understand and relate to customer needs.
• Time Management Strong organisational skills to handle multiple tasks.
• English (Fluent)

• Familiarity with customer feedback systems: Experience with tools used to gather and analyze customer feedback.
• Skill in training new staff members: Ability to mentor and guide new hires in customer service protocols.

• Health and wellness programs
• Employee discounts on products and services
• Flexible working hours to suit your needs
• Support for training and professional development

• Inclusivity: We value diversity and create an inclusive environment where every voice is heard.
• Work-Life Balance: We understand the importance of balancing work and personal life, providing flexibility to our employees.
• Community Involvement: We encourage our employees to engage with the community and contribute to meaningful causes.

• Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Relations Executive position and share your profile with the recruiter.