IT Support Technician

Job Description

We are searching for an IT Support Technician to join our vibrant team in Glasgow. The ideal candidate will be responsible for maintaining IT network systems, providing technical assistance to end-users, and troubleshooting various IT issues. If you have a passion for technology and enjoy helping others, this is the perfect opportunity for you.

Responsibilities

• Manage IT inventory including hardware and software assets.
• Implement security measures to safeguard company data.
• Participate in IT projects and contribute to improvements in processes.
• Identify and escalate unresolved issues to senior staff.
• Maintain up-to-date knowledge of the latest IT trends and technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud platforms like Azure or AWS.
• Knowledge of cybersecurity principles: Understanding of basic security measures and best practices.

Benefits

• Health, dental, and vision insurance
• Retirement plan with company contributions
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Innovation: We foster an innovative environment where employees can share new ideas.
• Supportive Environment: We provide mentorship and support for personal and professional growth.