Hospitality Manager

Job Description

We are seeking a skilled Hospitality Manager to oversee our operations in Blackpool. You will play a crucial role in ensuring a high standard of service and guest satisfaction in a fast-paced environment.

Responsibilities

• Supervise front-of-house and back-of-house operations to ensure seamless service delivery.
• Conduct regular inspections to uphold service standards and guest experiences.
• Engage with guests to provide tailored service and address any concerns.
• Manage schedules to ensure optimal staffing levels at all times.
• Create and maintain a positive work culture that encourages teamwork and collaboration.
• Implement cost-saving measures while maintaining service quality.
• Evaluate performance metrics to identify areas for improvement.
• Collaborate with marketing to develop enticing offers and packages.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Relevant certifications (e.g. NEBOSH) are beneficial

Experience

• 5+ years in hotel management or equivalent experience in a managerial role

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Problem-solving
• Team Building

Languages

• English: Fluent

Advantageous

• Experience in events management: Knowledgeable in organizing events to enhance hotel offerings.
• Familiarity with sustainability practices: Awareness of eco-friendly practices within hospitality management.

Benefits

• Comprehensive health insurance plan
• Generous holiday entitlement
• Continuous professional development programs
• Team building and social events

Company Culture

• Inclusivity: We create an inclusive environment where everyone is welcomed and valued.
• Innovation: We encourage innovative thinking to improve our services and guest experiences.
• Work-Life Balance: We support a healthy balance between professional responsibilities and personal life.