IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our expanding team in Glasgow. The ideal candidate will have strong experience in providing technical support, troubleshooting hardware and software issues, and assisting users with IT queries. This role requires excellent communication skills, a customer-centric approach, and a passion for technology.

Responsibilities

• Handle and prioritize incoming support requests via helpdesk.
• Provide desktop support to users, including troubleshooting software issues.
• Maintain and monitor network security protocols.
• Assist in the deployment of new systems and applications.
• Ensure backups and data recovery processes are in place.

Requirements

Education

• Bachelor's degree in IT, Computer Science, or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 2-3 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Office 365
• Active Directory

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• IT troubleshooting experience in a fast-paced environment: Proven ability to manage issues quickly in a high-pressure setting.
• Familiarity with IT security best practices: Awareness of cybersecurity protocols and preventive measures.

Benefits

• Comprehensive health coverage including dental and vision
• Generous holiday allowance
• Training and certification reimbursement
• Work-from-home options available

Company Culture

• Innovation: We encourage creativity and innovative thinking to drive success in our projects.
• Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible schedules to support this.
• Open Communication: We foster an environment where open dialogue is encouraged to support transparency and trust.