Flight Crew Supervisor

Job Description

We are seeking a Flight Crew Supervisor to oversee all aspects of flight operations, ensuring compliance with safety regulations and company policies. The successful candidate will lead a team of flight attendants, manage crew scheduling, and maintain high standards of service.

Responsibilities

• Lead and oversee the daily operations of the flight crew team.
• Provide real-time support to crew members during flights.
• Ensure that all safety checks and pre-flight briefings are conducted accurately.
• Engage with passengers to resolve any inquiries or complaints proactively.
• Participate in continual improvement initiatives for in-flight services.
• Prepare reports on crew performance and operational issues for management.
• Foster a positive team environment that embodies the company's values.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree in Aviation Management or related field is a plus

Experience

• 5+ years of leadership experience in an airline or aviation environment

Technical Skills

• Conflict Resolution
• Operational Management

Soft Skills

• Adaptability
• Emotional Intelligence

Certifications

• Aviation Safety & Security Certification

Languages

• English: Fluent

Advantageous

• Knowledge of customer relationship management (CRM) systems: Familiarity with CRM tools for enhancing passenger experience would be beneficial.
• Previous experience in a training role: Experience training new crew members is a plus.

Benefits

• Comprehensive health and dental insurance
• Paid time off and sick leave
• Performance bonuses
• Access to training and certification programs

Company Culture

• Respect and Inclusion: We are committed to respecting diversity and creating an inclusive workplace for everyone.
• Professional Development: We offer various opportunities for professional growth, including training programs and mentorship.
• Open Communication: We maintain an open line of communication across all levels of the organisation to ensure alignment and engagement.