IT Support Technician

Job Description

We are seeking a tech-savvy IT Support Technician to join our team in Liverpool. In this role, you will be responsible for resolving technical issues, providing exceptional support, and ensuring our IT systems run smoothly. The ideal candidate should be skilled in troubleshooting, network management, and customer service.

Responsibilities

• Set up user accounts and manage access permissions.
• Provide remote support to staff as needed.
• Assist in cybersecurity measures to protect company data.
• Work with vendors to resolve IT service issues.
• Participate in IT projects and initiatives for improvement.
• Contribute to creating a positive IT service experience.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and MacOS
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of Voice over IP technology and systems.
• Knowledge of cybersecurity practices: Familiarity with security measures in IT systems.

Benefits

• Competitive salary and benefits package
• Health and wellness programs
• Flexible work schedule
• Professional development opportunities

Company Culture

• Team-oriented Environment: We value collaboration and support among our staff.
• Innovation and Growth: Encouraging creativity and continuous improvement in our processes.
• Diversity and Inclusion: We are committed to building a diverse workforce.