Follow Up Clerk

Job Description

We are looking for a detail-oriented and organized Follow Up Clerk to join our team. The role involves ensuring timely and accurate follow up of tasks, maintaining records, and coordinating with various departments. The ideal candidate should have excellent communication and multitasking skills.

Responsibilities

• Ensure prompt follow-up on tasks and activities to maintain workflow.
• Update records and documentation to reflect task status promptly.
• Engage with different teams to facilitate effective communication of follow-up processes.
• Respond to customer queries and issues in a timely manner.
• Compile reports on follow-up activities for management review.
• Track task progress and report any discrepancies or challenges.
• Work with colleagues to enhance follow-up efficiency.
• Adhere to organisational guidelines and standards.
• Assist with ad-hoc administrative duties as required.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-3 years of experience in an administrative or customer service role

Technical Skills

• MS Office Suite
• CRM Systems

Soft Skills

• Organizational Skills
• Attention to Detail
• Communication

Languages

• English: Fluent

Advantageous

• Experience with data analysis: Ability to gather and interpret data to enhance follow-up processes.
• Knowledge of industry-specific software/tools: Familiarity with tools commonly used in administrative settings.
• Familiarity with customer relationship management (CRM) systems: Understanding how to effectively use CRM systems to manage customer engagement.

Benefits

• Competitive salary ranging from £18,000 to £24,000 per annum.
• Opportunities for professional development and growth.
• Flexible working hours.
• Supportive team environment with a focus on collaboration.

Company Culture

• Collaboration: We foster a cooperative atmosphere where every team member contributes to collective goals.
• Continuous Improvement: We are dedicated to innovating processes and enhancing performance within our team.
• Inclusivity: Our workplace values diversity and encourages applications from all backgrounds.