IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Liverpool team. The right candidate will assist with troubleshooting issues, managing software installations, and ensuring optimal IT performance. A proactive attitude and strong problem-solving skills will be key.

Responsibilities

• Deliver exceptional IT support for end-users and internal teams.
• Identify and resolve technical issues efficiently.
• Participate in scheduled IT maintenance and upgrades.
• Ensure compliance with data protection regulations.
• Communicate effectively with team members and other departments.
• Assist in maintaining documentation for IT processes and procedures.
• Develop and implement user training programs.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Certifications in specific IT areas (e.g., Cisco CCNA, Microsoft MTA) are preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux Operating Systems
• Remote Desktop Applications

Soft Skills

• Problem Solving
• Dependability

Languages

• English: Fluent

Advantageous

• Experience in customer service: Prior experience in customer-facing roles will enhance your profile.
• Familiarity with remote support tools: Experience with tools for remote troubleshooting and assistance.

Benefits

• Attractive remuneration
• Health insurance coverage
• Paid time off and holiday pay
• Opportunities for career advancement

Company Culture

• Supportive: Our team fosters a supportive environment where everyone can thrive.
• Growth-Oriented: We encourage personal and professional growth through various programs.
• Transparent: Open communication and transparency are part of our company ethos.