Switchboard Operator

Job Description

As a Switchboard Operator for the Metropolitan Police, you will be the first line of communication for our community. You will be responsible for managing a high volume of incoming calls, directing them to appropriate departments, and ensuring efficient handling of emergency and non-emergency situations.

Responsibilities

• Direct incoming calls efficiently to ensure quick response times.
• Respond to emergency and non-emergency communications effectively.
• Maintain accurate records of all communications for accountability.
• Perform data entry and other administrative tasks as required.
• Provide high-quality customer service to the public.
• Utilize radio technology for communication with police officers.
• Coordinate with various departments to facilitate smooth operations.

Requirements

Education

• High School Diploma or equivalent
• Certification in telecommunications or call centre operations is advantageous

Experience

• 1-2 years of experience in a similar role

Technical Skills

• PABX switchboard systems
• Radio communication systems

Soft Skills

• Excellent communication skills
• Attention to detail
• Ability to remain calm under pressure

Certifications

• First Aid Certification
• CPR Certification

Languages

• English: Fluent

Advantageous

• Fluency in additional languages: Being able to communicate in multiple languages is a plus.
• Experience in emergency services: Relevant experience in dispatch or similar roles is advantageous.

Benefits

• Competitive salary ranging from £18,000 to £24,000 per annum.
• Generous holiday allowance and sick pay.
• Pension scheme with employer contributions.
• Opportunities for professional development and training.

Company Culture

• Community Focused: Our primary goal is to ensure safety and security for all members of the public.
• Team-orientated: We work collaboratively as a team, valuing the contributions of each member.
• Inclusivity: We promote a diverse workplace where everyone feels valued.