IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in maintaining and enhancing our IT infrastructure. You will be responsible for diagnosing and resolving technical issues, providing high-level support to our internal teams, and ensuring all IT systems run smoothly. Our ideal candidate thrives in a fast-paced environment and has a passion for technology.

Responsibilities

• Resolve user support requests in a timely manner.
• Assist with system backups and recovery processes.
• Provide support for third-party applications and software.
• Monitor system performance and troubleshoot issues as they arise.
• Work with suppliers to resolve hardware and software issues swiftly.
• Keep abreast of new technologies and trends in IT.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Other relevant certifications are a plus

Experience

• 2+ years in a similar support role

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Problem-solving
• Adaptability

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Proficiency in PowerShell scripting: Ability to automate tasks using PowerShell.
• Experience with cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health insurance plans
• Flexible working arrangements
• Team-building events and social activities
• Career advancement opportunities

Company Culture

• Teamwork: We prioritize collaborative efforts and support one another in achieving our goals.
• Innovation: We encourage creative thinking and innovation across all levels.
• Inclusivity: We embrace diversity and value every individual's contribution.