Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will play a critical role in maintaining the efficiency of our computer systems. Your primary responsibilities will include troubleshooting hardware and software issues, managing user accounts, and ensuring the security and integrity of data.

Responsibilities

• Provide first-line support to users experiencing PC issues.
• Document and escalate complex problems to senior IT staff.
• Manage user accounts, access rights, and permissions.
• Create training materials and user documentation.
• Stay updated with emerging technologies and best practices in PC management.
• Perform regular backups and data recovery procedures.
• Assist with onboarding of new employees in setting up their PCs.
• Participate in IT projects and initiatives to improve service delivery.

Requirements

Education

• High school diploma or equivalent
• Certification in PC hardware/software is desirable (e.g., CompTIA A+)
• Bachelor's degree in Computer Science or relevant field is preferred

Experience

• Prior experience in PC systems coordination or similar role is desirable.

Technical Skills

• PC Hardware
• Windows OS
• Microsoft Office Suite
• Network Protocols
• Scripting

Soft Skills

• Problem-solving
• Communication
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified Professional

Languages

• English: Fluent

Advantageous

• Experience in ITIL processes: Understanding of ITIL best practices for IT service management.
• Knowledge of Active Directory: Experience in managing user accounts and permissions in Active Directory.

Benefits

• Competitive salary of £25,000 - £35,000 per annum.
• Healthcare benefits.
• Pension scheme.
• Flexible working hours.
• Training and career development opportunities.

Company Culture

• Collaboration: We foster a collaborative environment where every team member's input is valued.
• Continuous Learning: Encouragement of ongoing professional development and skills enhancement.
• Diversity and Inclusion: Our team is diverse, and we promote an inclusive culture for all employees.