Technical Support Engineer

Job Description

As a Technical Support Engineer in Birmingham, you will play a crucial role in delivering exceptional technical assistance to our clients. Your strong troubleshooting skills and customer service focus will help resolve technical issues efficiently, ensuring a high level of satisfaction for our users. You will also contribute to enhancing our IT support processes and documentation.

Responsibilities

• Diagnose hardware and software issues, providing solutions that enhance user experience.
• Ensure customer queries are handled with utmost professionalism and efficiency.
• Assist in setting up workstations and configuring equipment for new employees.
• Monitor and maintain network security protocols.
• Review and update help desk documentation for internal processes.
• Create and maintain a knowledge base for common issues and solutions.
• Work alongside developers to test new software and provide feedback.
• Provide on-call support for critical issues when necessary.
• Stay updated on technology trends and developments to offer proactive support.

Requirements

Education

• IT certifications (CompTIA A+, Microsoft Certified Professional, etc.)

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Active Directory
• Ticketing Systems

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Familiarity with cloud infrastructure and services.
• Knowledge of scripting languages (e.g., Python, Bash): Ability to create scripts to automate routine tasks.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programme
• Flexible working hours
• Opportunities for continuous learning and professional development

Company Culture

• Team Environment: We foster a supportive and collaborative team atmosphere.
• Innovation: Encouraging new ideas and creative solutions is at the heart of our culture.
• Growth and Development: We prioritize the personal and professional growth of our employees through training and mentorship.