Concierge Manager

Job Description

As a Concierge Manager, you will lead a talented team to provide outstanding service to our guests. Your role will focus on enhancing the overall guest experience, managing the concierge department effectively, and ensuring that every visitor receives personalised attention.

Responsibilities

• Direct concierge team activities to foster excellent service.
• Customize guest experiences based on preferences and requests.
• Evaluate and manage concierge department performance.
• Support team members in resolving complex guest issues.
• Develop relationships with local attractions and service providers.
• Monitor and manage inventory for concierge supplies.
• Prepare reports on service outcomes and departmental activities.
• Serve as a point of contact for high-profile guests during their stay.
• Promote a team culture of excellence and accountability.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Advanced degree in Hospitality Management is a plus

Experience

• 5+ years in a supervisory or management role in hospitality

Technical Skills

• Crisis Management
• Sales and Upselling

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Leadership Training
• Certified Guest Service Professional (CGSP)

Languages

• English: Fluent

Advantageous

• Multilingual Proficiency: Ability to speak additional languages to cater to a diverse clientele.
• Experience in Event Coordination: Skills in managing events and guest activities effectively.

Benefits

• Generous annual leave entitlements
• Professional development programs
• Flexible working hours
• Team-building activities and events

Company Culture

• Passion for Hospitality: Our team is united by a passion for hospitality and delivering memorable experiences.
• Continuous Improvement: We encourage feedback and are committed to ongoing improvement in every aspect.
• Supportive Environment: We foster a supportive work culture that values collaboration and respect.