Commercial Loan Collection Officer

Job Description

As a Commercial Loan Collection Officer, you will play a crucial role in recovering outstanding payments on commercial loans. Your responsibilities will include communicating with clients, negotiating payment plans, and maintaining accurate records of all collection activities.

Responsibilities

• Conduct regular follow-up calls with borrowers regarding their overdue accounts.
• Provide detailed reports on collections performance to management.
• Maintain compliance with all relevant laws and regulations.
• Develop strategies to maximise recovery outcomes.
• Support the team in enhancing the overall collections process.

Requirements

Education

• Higher Certificate in Collections or equivalent qualification

Experience

• Experience in managing a large portfolio of commercial loan accounts is an advantage.

Technical Skills

• CRM Software proficiency
• Microsoft Office Suite

Soft Skills

• Customer Service Orientation
• Team Collaboration

Certifications

• Certification in Collections Management

Languages

• English: Fluent

Advantageous

• Bilingual candidates preferred: Proficiency in additional languages is a plus.
• Experience with financial software: Familiarity with systems used in financial tracking and reporting.

Benefits

• Pension scheme with company contributions
• Flexible working hours with a hybrid work model
• Employee wellness initiatives and support
• Access to employee assistance programs

Company Culture

• Inclusive Environment: We believe in promoting diversity and inclusivity within our team.
• Team Spirit: A strong emphasis on collaboration and support among colleagues.
• Continuous Improvement: We encourage ongoing learning and personal development among our staff.