IT Support Technician

Job Description

We are in search of an IT Support Technician to join our Liverpool team. This role demands expertise in troubleshooting and resolving IT issues, providing exceptional support to our staff and clients. You will be responsible for maintaining the IT infrastructure, ensuring smooth operation of hardware, software, and network systems.

Responsibilities

• Respond to user inquiries and support requests in a timely manner.
• Perform routine audits of systems and software.
• Work with vendors to resolve issues related to hardware and software.
• Provide training to staff on IT systems and software as needed.
• Ensure compliance with IT policies and procedures.
• Participate in the development of IT strategies and projects.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, ITIL)

Experience

• 1+ years of experience in technical support

Technical Skills

• Mac OS
• Cybersecurity Principles

Soft Skills

• Customer service orientation
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with IT asset management: Knowledge in managing and tracking IT assets.
• Exposure to scripting languages (Python, Bash): Basic knowledge of scripting for automation.

Benefits

• Comprehensive health insurance
• Life insurance coverage
• Employee assistance programs
• Discounted gym memberships

Company Culture

• Collaboration: Teamwork is at the heart of our culture, fostering collaboration across departments.
• Continuous Learning: We encourage ongoing professional development and training to enhance our team's skills.
• Work-Life Balance: We support a healthy balance between work and personal life, promoting overall well-being.