IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our vibrant team in Glasgow. This role is essential for ensuring our IT systems run smoothly and efficiently, providing top-notch support to our users. The successful candidate will tackle a variety of technical issues, from hardware malfunctions to software breakdowns, ensuring a seamless experience for all users.

Responsibilities

• Troubleshoot and repair IT equipment including computers and peripherals.
• Assist in network administration and security protocols.
• Keep detailed records of user issues and resolutions.
• Follow up with users to ensure issues are resolved.
• Participate in IT projects and initiatives to enhance services.

Requirements

Education

• BSc in Computer Science or equivalent experience
• Advanced IT certifications are a plus

Experience

• 2-4 years of hands-on experience in IT support

Technical Skills

• Linux Operating Systems
• Active Directory

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA Security+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, PowerShell): Ability to automate tasks and improve processes.
• Experience with database management systems: Understanding of SQL and database operations.

Benefits

• Comprehensive medical and dental plans
• Pension scheme with employer contributions
• Discounts on technology products
• Team-building events and activities

Company Culture

• Team Collaboration: We work together across departments to achieve common goals.
• Employee Recognition: We celebrate achievements and recognize the hard work of our team.
• Continuous Improvement: Our culture encourages learning and continuous self-improvement.