Customer Research Analyst

Job Description

We are seeking a passionate Customer Research Analyst to join our team in Norwich. The successful candidate will conduct thorough research and analysis to provide insights into consumer behaviour and market trends. You will work closely with various departments to present your findings and recommend strategies for product improvement and marketing.

Responsibilities

• Gather data through surveys, focus groups, and interviews.
• Utilise statistical software to analyse data and produce insights.
• Create detailed reports to support marketing efforts.
• Liaise with clients to understand their research needs and objectives.
• Monitor and analyse media trends to inform research strategies.
• Conduct competitor analysis and market trend evaluations.
• Support product development teams with relevant consumer feedback.

Requirements

Education

• Bachelor's degree in Social Sciences or related field
• Relevant certifications in market research methods preferred

Experience

• 3+ years of experience in consumer research

Technical Skills

• Market Research Techniques
• Presentation Software

Soft Skills

• Teamwork
• Detail-oriented

Languages

• English: Fluent

Advantageous

• Proficiency in Data Visualisation Tools: Experience with tools like Tableau or Power BI for data presentation.
• Experience in Digital Marketing Research: Understanding of digital marketing trends and behaviours.

Benefits

• Comprehensive health cover including dental and vision.
• Generous holiday allowance of 25 days plus public holidays.
• Contributions to pension scheme.
• Opportunities for professional development and training.

Company Culture

• Open Communication: We promote an open communication culture, where feedback is encouraged and valued.
• Focus on Employee Wellbeing: We prioritise the mental and physical wellbeing of our staff.
• Continuous Growth: We believe in continuous growth and provide training for our employees to succeed.