IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Glasgow. The successful candidate will provide first-class technical support, troubleshoot hardware and software issues, and ensure the smooth operation of IT services across the company.

Responsibilities

• Provide ongoing support to ensure all IT services are operational.
• Conduct routine hardware and software audits.
• Assist in developing training materials for end-users.
• Work with vendors to resolve issues related to software and hardware.
• Perform troubleshooting on network devices and systems.
• Engage in continuous learning to stay abreast of new technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Additional IT certifications are advantageous

Experience

• 2+ years of relevant IT experience in a similar role

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of managing VoIP phone systems.
• Experience with Azure: Familiarity with Microsoft Azure and cloud services.

Benefits

• Comprehensive health and dental coverage.
• Flexible working hours and options for remote work.
• Training and professional development opportunities.
• Employee assistance programme for personal support.

Company Culture

• Continuous Learning: We prioritize ongoing learning and development to keep our team ahead in the fast-paced tech industry.
• Supportive Environment: We provide a supportive team atmosphere where feedback and growth are encouraged.
• Work-Life Balance: We value work-life balance and offer flexible scheduling to accommodate personal needs.