IT Support Technician

Job Description

We're on the hunt for an IT Support Technician to join our Glasgow team! You will play a crucial role in delivering support to our clients, ensuring their IT systems run smoothly and efficiently. The ideal candidate will possess a solid understanding of IT support processes and have experience with troubleshooting hardware and software issues.

Responsibilities

• Diagnose and resolve technical issues efficiently to minimize downtime.
• Implement and uphold company IT policies and procedures.
• Participate in IT projects, providing support during implementation.
• Stay updated with the latest in technology to better assist users.
• Provide support for remote employees, ensuring connectivity and access to resources.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT-related certifications (e.g., Microsoft Certified: Azure Fundamentals) are beneficial

Experience

• 3+ years of experience in IT support or desktop support roles

Technical Skills

• Linux OS
• Configuration Management Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (e.g., Python, PowerShell): Ability to automate tasks and improve efficiency.
• Basic understanding of SQL databases: Familiarity with database management and queries.

Benefits

• Comprehensive healthcare benefits including mental health support.
• Generous holiday allowance and time off.
• Remote work options after the probation period.
• Employee recognition programs.

Company Culture

• Innovation Focused: We encourage our team to propose fresh ideas and improvements continuously.
• Team Collaboration: We prioritize teamwork, allowing diverse skills to enhance our projects.
• Inclusivity: We believe in creating an inclusive workplace for everyone.