Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee our hotel's operations in York. The successful candidate will be responsible for ensuring outstanding guest service, managing staff, and maintaining high standards across all departments.

Responsibilities

• Lead daily operations while ensuring a high standard of guest service.
• Conduct staff meetings to improve engagement and communication.
• Monitor financial performance and implement corrective action when necessary.
• Maintain relationships with guests, ensuring their requests are met effectively.
• Review and analyse hospitality trends to adapt operations as needed.
• Promote team culture and enhance employee morale.
• Establish and manage a quality assurance program.
• Develop and implement staff scheduling to ensure optimal coverage.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Additional certifications in hospitality are an advantage

Experience

• 5+ years of experience in a leadership role within the hospitality industry

Technical Skills

• Guest Relations
• Operational Strategy

Soft Skills

• Leadership
• Conflict Resolution

Certifications

• Hospitality Industry Certified Executive (HICE)
• ServSafe Certification

Languages

• English: Fluent

Advantageous

• Bilingual skills: Fluency in a second language, such as Spanish or French, is a plus.
• Experience in sales and marketing: Background in hospitality sales and marketing strategies is beneficial.

Benefits

• Comprehensive health, dental, and vision coverage
• Generous holiday leave and vacation policies
• Training and growth opportunities
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We believe in constant learning and adapting to enhance guest experiences.
• Innovation: We encourage creativity and innovative solutions to improve our services.
• Supportive Environment: We provide support and resources for professional growth.