IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our team in Leeds. This role involves providing comprehensive technical support to end-users, troubleshooting hardware and software issues, and ensuring optimal performance of IT systems. Ideal candidates should possess a strong foundation in IT support, excellent problem-solving skills, and a passion for technology.

Responsibilities

• Respond to user requests for assistance and support in a timely manner.
• Troubleshoot and diagnose IT-related problems, escalating when necessary.
• Maintain and configure hardware, such as workstations, printers, and network devices.
• Ensure security compliance of IT systems and user accounts.
• Provide insights on improving IT processes and user experience.
• Assist in the deployment of upgrades and new technologies across the organisation.
• Coordinate with other IT personnel to solve complex issues.
• Perform routine maintenance on IT equipment.
• Stay updated on the latest technology trends and best practices.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Mac OS
• Linux OS
• IT Security

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Network Certification: Cisco or similar networking certification is advantageous.
• Cloud Technology Knowledge: Familiarity with cloud services such as AWS or Azure.

Benefits

• Comprehensive health benefits
• Flexible working hours
• Employee training and development programs
• Pension scheme

Company Culture

• Empowerment: We empower our employees to take initiatives and make impactful contributions.
• Recognition: We celebrate achievements and acknowledge the hard work of our team.