IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Glasgow team. The ideal candidate will have hands-on experience with IT systems and networks, offering first-level support to ensure our customers receive excellent service. You'll be responsible for troubleshooting issues, configuring hardware, and assisting with system upgrades, contributing to an efficient IT environment.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Configure and maintain network devices such as routers and switches.
• Assist in setting up remote work capabilities for team members.
• Monitor the security and performance of IT systems.
• Provide feedback to management on IT-related improvements.
• Collaborate with cross-functional teams on IT-related projects.
• Educate users on IT practices and solutions for efficiency.
• Participate in training sessions and workshops to enhance skills.
• Engage in continuous learning to keep up with technology trends.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Technical certifications preferred

Experience

• 3-5 years of experience in IT support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Time management
• Analytical skills

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity principles: Basic understanding of cybersecurity best practices.
• Knowledge of scripting languages (Python, Bash): Ability to write scripts for automation tasks.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer contributions
• Flexible work arrangements and remote work options
• Support for ongoing education and certification

Company Culture

• Innovation: We encourage innovative thinking and creative solutions to challenges.
• Employee Wellness: We prioritise employee well-being with wellness programs and support.
• Community Engagement: We actively engage in community initiatives and encourage volunteerism.