IT Support Technician

Job Description

As an IT Support Technician, you'll play a crucial role in ensuring our technology systems are efficient and reliable. Your expertise will help in troubleshooting problems, providing guidance to users, and enhancing our IT services. We are looking for proactive individuals with a knack for technology.

Responsibilities

• Deliver exceptional support to users while maintaining a friendly demeanor.
• Install and upgrade hardware and software as required.
• Conduct routine maintenance checks on IT systems and equipment.
• Assist in configuring network settings and maintaining security protocols.
• Participate in IT projects and communicate progress to management.
• Create and maintain documentation for technical procedures.
• Support ongoing IT training initiatives for staff.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications (e.g., ITIL) are preferred

Experience

• 2-3 years of hands-on experience in technical support roles

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Problem-solving
• Customer Service

Certifications

• CompTIA A+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote desktop support: Skills in providing support via remote access tools.
• Knowledge of virtualisation technologies: Familiarity with virtual machines and hardware abstraction.

Benefits

• Flexible working hours and work from home options
• Supportive work environment with team-building activities
• Health and wellness programs
• Pension scheme with employer contributions

Company Culture

• Innovation Focus: We push boundaries to foster an innovative atmosphere.
• Diversity and Inclusion: Our team is diverse and inclusive, welcoming people from all backgrounds.
• Social Responsibility: We engage in community-focused projects and social initiatives.